Item Summary

“This Report is divided into six chapters. Chapter 1 introduces the past committees on customer service that were set up, lists major initiatives by the Reserve Bank in the area of customer service and outlines the context for setting up of the present Committee. Chapter 2 discusses briefly, some of the best practices in the area of customer service. Chapter 3 covers recommendations for strengthening customer service regulation. Chapter 4 contains measures for strengthening customer service in the REs and Chapter 5 discusses opportunities for leveraging technology for better customer service and fraud prevention. The final Chapter lists all the recommendations made by the Committee. The Annex lists the meetings and consultations held, and field visits undertaken by the Committee.”

Descriptive Information

Title
Report of the committee for review of customer service standards in RBI regulated entities.
Sort Title
report of the committee for review of customer service standards in rbi regulated entities.
Contributor
Consumer Education and Protection Department
Publisher
Mumbai : Reserve Bank of India, Consumer Education and Protection Department, Central Office
Language
English
Date Created
2023
Format
Reports
Provenance
Open-access link provided by the Library of Congress Office, New Delhi, India
Rights Statement
Copyright Not Evaluated

Discovery Information

Subject
Economics
Banks and banking
Education
Education
Geographic Subject
India
Geographic Origin
India

Physical Characteristics

Page Count
84
File Count
84

Institutional Information

Collection
Born Digital Monographic Reports and Papers
Box number
Monographic Reports and Papers (Publicly Accessible)
Folder number
d994aadd-ffc9-4423-af80-f29c09560136
Barcode
d994aadd-ffc9-4423-af80-f29c09560136
IIIF Manifest URL

https://figgy.princeton.edu/concern/ephemera_folders/d994aadd-ffc9-4423-af80-f29c09560136/manifest